COM 425: COMMUNICATION, NEGOTIATION, AND CONFLICT MANAGEMENT IN ORGANIZATIONS
Description
This course explores the role of communication in negotiation and conflict management in organizations. The course examines conflict theories and approaches, negotiation processes, and third party intervention through the study of strategies and tactics, interaction processes, phases and stages of negotiation development and conflict framing. The course examines strategies and tactics used in exchange of offers and counteroffers, salary negotiations, buying and selling of products, team bargaining, and multiparty negotiations.Learning Outcomes
• To demonstrate an understanding of the different types of negotiation and acquire a repertoire of communicative strategies and tactics to use in conflict and negotiation situations.• To explain and develop communicative, diagnostic and intervention techniques for altering the course of negotiation and for achieving positive outcomes.
• To identify and respond effectively to other negotiators in framing conflict situations, planning for interactions, and developing working relationships.