Abstract: Innovations in Health Communication: Addressing Language Barriers for International Students in the USA and Poland

◆ Persis Ayeh, Indiana University–Purdue University Indianapolis
◆ Anne Amegbeha, University of Kentucky

In the context of “Innovations in Health Communication,” this study addresses the pressing issue of language barriers faced by international students in healthcare systems, offering a comprehensive exploration of challenges, methods, findings, and innovative solutions.

Language barriers, intricately intertwined with cultural diversity, are identified as formidable impediments to effective healthcare communication. Drawing inspiration from Communication Accommodation Theory, the study investigates convergence strategies, where innovative language translation technologies align with interlocutors’ needs to bridge language gaps. Simultaneously, divergence strategies enable the preservation of cultural identities, contributing to a more inclusive and culturally sensitive healthcare environment.

The study methodologically utilizes a comparative case study design, encompassing online surveys and interviews, to examine the implications of language barriers on healthcare quality among international students in the USA and Poland. Purposive and snowball sampling methods are employed, resulting in a diverse participant sample.

Findings reveal that language barriers significantly impact healthcare experiences, potentially leading to misunderstandings, miscommunication, and delays in receiving appropriate care. Cultural differences in healthcare practices are also identified, emphasizing the need for cultural competence in healthcare. Despite language barriers, varying levels of satisfaction with healthcare services are reported, underscoring the complexity of language barrier challenges in healthcare.

In response to these challenges, the study introduces innovative solutions. Notably, the incorporation of Artificial Intelligence (AI) language translation technology is proposed as a groundbreaking innovation. AI-powered translation tools offer real-time language interpretation, breaking down linguistic barriers and ensuring seamless interactions between international students and healthcare providers. Furthermore, these AI-driven solutions enhance cultural competence, advancing the quality of care and healthcare experiences.

In conclusion, this study pioneers innovative approaches within the theme of “Innovations in Health Communication.” By embracing AI-driven language translation technology and accommodating diverse linguistic and cultural needs, healthcare systems can embark on a transformative journey towards patient-centered care and equitable healthcare outcomes for international students. The study calls for further research and interventions to refine these innovative approaches and create a more inclusive and accessible healthcare landscape.