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Shari Veil

Associate Professor, Department Chair, and Associate Dean for Undergraduate Affairs


Office: 235 Grehan

Phone: 859-218-0468

Email: Shari.Veil [at] uky.edu

Personal Website: http://comm.uky.edu/veil

Education
B.S., University of Mary; MBA, University of Mary; Ph.D., North Dakota State University

Specialties
Risk and crisis communication: Organizational learning in high-risk environments; community preparedness; communication strategies for crisis management

Bio
Shari R. Veil, MBA, Ph.D., is the Associate Dean for Undergraduate Affairs in the College of Communication and Information at the University of Kentucky where she oversees the recruitment, advisement, and retention of over 1800 undergraduate students in five majors, four minors, and two undergraduate certificates and teaches undergraduate and graduate courses in risk and crisis, organizational, and mass communication. Dr. Veil formerly served as the Director of the Risk Sciences Division (now the Risk and Disaster Communication Center) coordinating research, funding, graduate education, and training programs specific to risk and crisis communication. Her academic program development and research on organizational learning in high-risk environments, community preparedness, and communication strategies for crisis management has been supported by over $1.9 million in grants and contracts and resulted in over 80 scholarly publications. Dr. Veil is past chair of the National Communication Association Public Relations Division and serves locally on the Lexington-Fayette Emergency Planning Committee and Community Emergency Response Team.

Awards
College of Communication and Information Excellence in Research Award 2013; Highly Commended Article Award, Journal of Communication Management 2013; Top Paper in Public Relations, International Academy of Business Disciplines 2011 ; Top Paper, Public Relations Division, National Communication Association 2010; Top Paper, Applied Communications Division, National Communication Association 2010

Curriculum Vitae


  • Office Hours
  • Class Hours

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CJT 722 - 001
 
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Courses Taught

Considers various theoretical perspectives which lead to a more thorough understanding of communication processes. Begins with discussion of the development of theory and inquiry. Includes perspectives of systems, cognitive, behavioral, affective, symbolic interactionist, dramatic, cultural and social reality, interpretive and critical theories.
Research and study of special topics in communication. The student proposes the specific study to be undertaken and formally contracts with a faculty supervisor for guidance and evaluation. Ordinarily, projects will require the production of written materials as a basis for the evaluation. May be repeated to a maximum of six credits.
This course examines the relationship between the organization of modern society and its communication media with special emphasis on cultural processes and social change. The social-psychological bases of communication are studied within a context of theory and research.
Examines theory and research relevant to understanding advanced issues in organizational communication. Topics may include strategies of innovation, organizing, networking, decision-making, globalization, technology, power, and diversity.
Field experience for candidates for the M.A. degree in any field of communications through work in industry, government, education, research or business agencies. Laboratory, 12 hours per week.
Residency credit for dissertation research after the qualifying examination.
Professors will conduct research seminars in topics or problems in which they have special research interests.
Significant participation in important aspects of a research project under the direction of a graduate faculty member.
Intensive study of a specialized topic area in communication.
This course examines strategic risk and crisis communication research, theory, and practices. Special emphasis is placed on crisis planning, media relationships, image restoration, ethical responses, and organizational learning.
This course follows the crisis communication management process through the stages of pre-crisis, crisis, and post-crisis. The pre-crisis stage discusses planning and environmental scanning. The crisis stage discusses communication strategies for image restoration. The post- crisis stage depicts crisis as an opportunity for organizational learning and for rebuilding or expanding public trust. The course uses a case study approach throughout.
The purpose of this course is to develop an applied humanistic understanding of communication and life skills for high-stress situations. Using the apocalypse as a metaphor for all-hazards scenarios, historical narratives of disaster and films and novels in the zombie genre are used to discuss emergency preparedness and survival strategies. Students will demonstrate an ability to analyze the rhetorical situation of apocalypse, engage in emergency and disaster planning, response, and recovery assignments, activities, and exercises including developing emergency evacuation plans, preparing emergency kits and bug-out bags, and exercising medical triage and first aid.

Peer Reviewed Journal Articles

*Roberts, H. A., & Veil, S. R. (2016). Health literacy and crisis: Public relations in the 2010 Egg Recall. Public Relations Review, 42(1), 214-218. doi:10.1016/j.pubrev.2015.07.013.

*Iannarino, N., Veil, S. R., & *Cotton, A. (2015). Bringing home the crisis: How U.S. evening news framed the 2011 Japan nuclear crisis. Journal of Contingencies and Crisis Management, 23(3), 169-181. doi:10.1111/1468-5973.12068

*Cotton, A., Veil, S. R., & *Iannarino, N. (2015). Contaminated communication: TEPCO and organizational renewal at the Fukushima Daiichi Nuclear Power Plant. Communication Studies, 66(1), 27-44. doi:10.1080/10510974.2013.811427

Veil, S. R., *Reno, J., *Freihaut, R., & *Oldham, J. (2015). Online activists vs. Kraft Foods: A case of social media hijacking. Public Relations Review, 41(1), 103-108. doi:10.1016/j.pubrev.2014.11.017

Veil, S. R. & Bishop, B. W. (2014). Opportunities and challenges for public libraries to enhance community resilience. Risk Analysis, 34(4), 721-734. doi: 10.1111/risa.12130

Frisby, B. N., Veil, S. R., & Sellnow, T. L. (2014). Instruction in health-related crises: Essential information for self-protection. Health Communication, 29(4), 347-354. doi: 10.1080/10410236.2012.755604

Frisby, B. N., Sellnow, D. D., Lane, D. R., Veil, S. R., & Sellnow, T. L. (2013). Instruction in crisis: Targeting learning preferences and efficacy. Risk Management, 15(4), 250-271. doi:10.1057/rm.2013.7

Veil, S. R., Sellnow, T. L., & *Wickline, M. C. (2013). BP: An egregious violation of the ethic of first and second things. Business & Society Review, 118(3), 361-381. doi: 10.1111/basr.12014

*Freeberg, K., Palenchar, M. J., & Veil, S. R. (2013). Managing and sharing H1N1 crisis information using social media bookmarking services. Public Relations Review, 39(3), 178-184. doi: 10.1016/j.pubrev.2013.02.2007

Bishop, B. W., & Veil, S. R. (2013). Public libraries as post crisis information hubs. Public Libraries Quarterly, 32(1), 33-45. doi: 10.1080/01616846.2013.760390

Veil, S. R. & *Yang, A. (2012). Media manipulation in the Sanlu milk contamination crisis. Public Relations Review, 38(5), 935-937. doi:10.1016/j.pubrev.2012.08.004

Veil, S. R., *Petrun, E. L., & *Roberts, H. A. (2012). Issue management gone awry: When not to respond to an online reputation threat. Corporate Reputation Review, 15(4), 319-332. doi:10.1057/crr.2012.18

Veil, S. R. (2012). Clearing the air: Journalists and emergency managers discuss disaster response. Journal of Applied Communication Research, 40(3), 289-306. doi:10.1080/00909882.2012.679672

Veil, S. R., Sellnow, T. L., & *Petrun, E. L. (2012). Hoaxes and the paradoxical challenges of restoring legitimacy: DominosÕ response to its YouTube crisis. Management Communication Quarterly, 26(2), 322-345. doi:10.1177/0893318911426685

Veil, S. R., & *Husted, R. A. (2012). Best practices as an assessment for crisis communication. Journal of Communication Management, 16(2), 131-145. doi:10.1108/13632541211217560

Veil, S. R., *Buehner, T., & Palenchar, M. (2011). A work in-progress literature review: Incorporating social media in risk and crisis communication. Journal of Contingencies and Crisis Management, 19(2), 110-122. DOI: 10.1111/j.1468-5973.2011.00639.x

Veil, S. R., Sellnow, T. L., & *Heald, M. (2011). Memorializing crisis: The Oklahoma National Memorial as renewal discourse. Journal of Applied Communication Research, 39(2), 164- 183. doi:10.1080/00909882.2011.557390

Veil, S. R. (2011). Mindful learning in crisis management. Journal of Business Communication, 48(2), 116-147. doi:10.1177/0021943610382294

*Millner, A. G., Veil, S. R., & Sellnow, T. L. (2011). Proxy communication in crisis response. Public Relations Review, 37(1), 74-76. doi:10.1016/j.pubrev.2010.10.005

Veil, S. R., & *Mitchell, K. (2010). Terror management theory: Promoting tolerance in campus safety campaigns. International Journal of Strategic Communication, 4(4), 207-224. doi:10.1080/1553118X.2010.515541

Veil, S. R., & *Ojeda, F. (2010). Establishing media partnerships in crisis response. Communication Studies, 60(4), 412-429. doi:10.1080/10510974.2010.491336

Veil, S. R., & *Rodgers, J. E. (2010). Reaching at risk populations: The inconsistency of communication channels among American Indian tribes in Oklahoma. Public Relations Review, 36(3), 302-305. doi:10.1016/j.pubrev.2010.04.002

Veil, S. R. (2010). Using crisis simulations in public relations education. Communication Teacher, 24(2), 58-62. doi:10.1080/17404621003680906

Veil, S. R. (2010). Identifying adoption barriers in organizational rhetoric: A response to the strategic plan for the National Animal Identification System. Journal of Applied Communications, 94(1&2), 33-48.

Veil, S. R. (2010). Adoption barriers in a high-risk agricultural environment. International Journal of Technology and Human Interaction, 6(1), 69-85. doi:10.4018/jthi.2010091705

Veil, S. R., Littlefield, R. S., & Rowan, K. E. (2009). Dissemination as success: Local emergency management communication practices. Public Relations Review, 35(4), 449-451. doi:10.1016/j.pubrev.2009.06.004

Veil, S. R., Reynolds, B., Sellnow, T. L., & Seeger, M. W. (2008). Crisis & Emergency Risk Communication as a theoretical framework for research and practice. Health Promotion Practice, 9(4), 26S-34S. doi:10.1177/1524839908322113

Veil, S. R. (2008). Civic responsibility in risk democracy. Public Relations Review, 34(4), 387-391. doi:10.1016/j.pubrev.2008.08.001

Veil, S. R., & Kent, M. (2008). Issues management and inoculation: TylenolÕs responsible dosing advertising. Public Relations Review, 34(4), 399-402. doi:10.1016/j.pubrev.2008.08.004

Veil, S. R., & Sellnow, T. L. (2008). Organizational learning in a high-risk environment: Responding to an anthrax outbreak. Journal of Applied Communications, 92(1), 75-93.

Veil, S. R. (2007). Mayhem in the Magic City: Rebuilding legitimacy in a communication train wreck. Public Relations Review, 33(3), 337-339. doi:10.1016/j.pubrev.2007.05.015

Streifel, R. A., Beebe, B. L., Veil, S. R., & Sellnow, T. L. (2006). Significant choice and crisis decision making: MeritCareÕs public communication in the Fen-Phen case. Journal of Business Ethics, 69(4), 389-397. doi:10.1007/s10551-006-9097-2

Venette, S. J., Veil, S. R., & Sellnow, T. L. (2005). Essential communication resources for combating bioterrorism: Some practical and generalizable recommendations. Communication Research Reports, 22, 29-37. doi:10.1080/0882409052000343499

Veil, S. R. (2005). To answer or not to answer Ð that is the question of the hour: Image restoration strategies and media coverage of past drug use questions in the presidential campaigns of Bill Clinton and George W. Bush. Speaker and Gavel, 42, 58-78.

*Yang, A., & Veil, S. R. (in press). Nationalism versus animal rights: A semantic network analysis of value advocacy in corporate crisis. International Journal of Business Communication, xx(x), xx-xx. doi:10.1177/2329488415572781

Veil, S. R., *Dillingham, L. L., & Sloan, A. G. (in press). Fencing out the Jones’s: The development of response strategies for spillover crises. Corporate Reputation Review, 19(4), xx-xx.

Edited Book Chapters

Veil, S. R. (2015). Learning: Beyond the ideals of mindful learning. Generating actionable strategies for crisis management from organizational knowledge. In N. Schiffino, L. Taskin, C. Donis, & J. Raone, & (Eds). Organization after crisis: The challenge of learning (pp. 55-74). Brussels: Peter Lang International.

Sellnow, T. L., & Veil, S. R. (2016). Preparing for international and cross-cultural crises: The role of competing voices, inclusivity, and the interplay of responsibility in global organizations. In A. Schwarz, M. Seeger, C. Auer (Eds.). Handbook of international crisis communication research (pp. 489-498). New York: Wiley Blackwell.

*Roberts, H. A., & Veil, S. R. (2015). The tension of emotional connection: Health literacy and the 2010 Salmonella egg recall. In R. S. Littlefield & T. L. Sellnow (Eds.). Risk and crisis communication: Navigating the tensions between organizations and the public (123-138). Laham, MD: Rowman & Littlefield.

Veil, S. R., & Sellnow, T. L. (2015). Risk and crisis communication. In N. G. Harrington (Ed.). Health communication: Theory, method, and application (454-482). New York: Routledge.

Sellnow, T. L., & Veil, S. R., & *Anthony, K. (2013). Experiencing the reputational synergy of success and failure through organizational learning. In C. E. Carroll (Ed.), Handbook of communication and corporate reputation (pp. 235-248). New York: Wiley-Blackwell.

Sellnow, T. L., *Wickline, M., & Veil, S. R. (2013). Responding effectively to crises: Best practices in organizational crisis communication (pp. 235-252). In J. S. Wrench (Ed.), Workplace communication for the 21st century: Tools and strategies that impact the bottom line. New York: Praeger.

Veil, S. R. (2012). Expert response to ÒA triple disaster in one fell swoop: Rethinking crisis communication in Japan after March 11.Ó In A. George and C. Pratt (Eds.), Case studies in crisis communication: International perspectives on hits and misses (pp. 225-226). New York: Routledge.

Veil, S. R., & *Yang, A. (2012). Sanlu GroupÕs milk contamination crisis: Organizational communication in conflicting contexts. In S. May (Ed.). Case studies in organizational communication: Ethical perspectives and practices (pp. 111-118). Thousand Oaks, CA: Sage.

Veil, S. R., *Mitcham, C., & Sellnow, T. L. (2012). Lost in translation: How emergency managers understand multicultural communication in emergency preparedness. In B. Olaniran, D. Williams, & W. T. Coombs (Eds.), Pre crisis management: Preparing for the inevitable (pp. 201-225). New York: Peter Lang Publishing.

Kent, M. L., Taylor, M., & Veil, S. R. (2011). Issues management makeover: A facelift for an aging theory. In M. Goralski, H. P. LeBlanc III, & M. L. Adams (Eds.), Business research yearbook: Balancing profitability and sustainability: Shaping the future of business, 18(2), (pp. 534Ð541). Beltsville, MD: International Academy of Business Disciplines.

Sellnow, T. L., Veil, S. R., Streifel, R. A., & Johnson, C. L. (2010). Credibility seeking through an inter-organizational alliance: Instigating the Fen-Phen confrontation crisis. In W. T. Coombs & S. J. Holladay (Eds.), Handbook of crisis communication (pp. 657-674). New York: Wiley-Blackwell.

Littlefield, R., Rowan, K., Veil, S. R., Kisselburgh, L., Beauchamp, K., Vidoloff, K., Dick, M. L., Russell-Loretz, T., Kim, I., Ruvarac, A., Wang, Q., Cho, H., Siriko Hoang, T., Neff, B., Toles- Patkin, T., Troester, R. L., Hyder, S., Venette, S. & Sellnow, T. L. (2010). ÒWe tell people. ItÕs up to them to be preparedÓ: Public relations practices of local emergency managers. In W. T. Coombs & S. J. Holladay (Eds.), Handbook of crisis communication (pp. 245-260). New York: Wiley-Blackwell.

Sellnow, T. L., Ulmer, R. R., Seeger, M. W., & Veil, S. R. (2008). Terrorism as chaos: A chaos model for managing random acts of terror. In D. O'Hair, R. Heath, K. Ayotte, & G. Ledlow (Eds.), Terrorism: Communication and rhetorical perspectives (pp. 411-424). Cresskill, NJ: Hampton Press.

Encyclopedia Entries

Veil, S. R. (2013). Community resilience. In R. L. Heath & M. J. Palenchar (Eds.), Encyclopedia of Public Relations (pp. 793-794). Thousand Oaks, CA: Sage.

Veil, S. R. (2013). Emergency management. In R. L. Heath & M. J. Palenchar (Eds.), Encyclopedia of Public Relations (p. 285). Thousand Oaks, CA: Sage.

Veil, S. R. (2013). Cascading crisis. In B. K. Penuel, M. Statier, & R. Hagen (Eds.), Encyclopedia of Crisis Management (pp. 96-98). Thousand Oaks, CA: Sage.

Veil, S. R. (2013). Routine emergencies vs. true crises. In B. K. Penuel, M. Statier, & R. Hagen (Eds.), Encyclopedia of Crisis Management (pp. 845-847). Thousand Oaks, CA: Sage. Veil, S. R. (2013). Spokespersons. In B. K. Penuel, M. Statier, & R. Hagen (Eds.), Encyclopedia of Crisis Management (pp. 892-896). Thousand Oaks, CA: Sage.

Veil, S. R. (2010). Chernobyl. In S. H. Priest (Ed.), Encyclopedia of science and technology communication (pp. 123-126). Thousand Oaks, CA: Sage.

Veil, S. R. (2010). Department of Agriculture, US. In S. H. Priest (Ed.), Encyclopedia of science and technology communication (pp. 211-213). Thousand Oaks, CA: Sage.

Translational Research / Trade Journal Articles

Veil, S. R., (2012, August). Journalists and emergency managers discuss disaster response. Communication Currents, 7(4), [online] Retrieved from http://www.natcom.org/CommCurrentsArticle.aspx?id=2645

Sellnow, T. L., & Veil, S. R. (2012, March). Broadcasting food safety: How to push critical self-protection messages. Dairy Response Update. [online] Retrieved from http://sites.redwoodeditor.com/dmi-quarterly-newsletters/march-2012-subpage/ Veil, S. R., & Sellnow, T. L. (2011, June). Renewal discourse in memorializing crisis. Communication Currents, 6(3). [online] Retrieved from http://www.natcom.org/CommCurrentsArticle.aspx?id=1032

Sellnow, T. L. & Veil, S. R., (2011). Implementing an effective risk communication plan. Chinese Food Technology, 14-18.

Veil, S. R., & Schauer, C. S. (2008). Response of North Dakota Lamb and Wool Producer Association members to the National Animal Identification System Strategic Plan (NAIS). Sheep Research Report, 49, 7-12

*Zou, L., & Veil, S. R. (2007). Guerrilla marketing and the Aqua Teen Hunger Force fiasco. Public Relations Quarterly, 51(4), 8-11.

Veil, S. R., Liu, M., Erickson, S. & Sellnow, T. (2005). Too hot to handle: Competency constrains character in Chi-ChiÕs green onion crisis. Public Relations Quarterly, 50(4), 19-22.

Technical/Government Reports

Cupp, P., Veil, S. R., Sellnow, T., *Anthony, K., *Staricek, N., & *Young, L. (2013). Case analysis of community engagement a for developing post-incident risk communication guidelines. Cincinnati, OH: Environmental Protection Agency.

Veil, S. R., & *Young, L. (2013). Internal communication audit of the Lexington Fire Department. Lexington, KY: Risk Sciences Division.

Veil, S. R., & Bishop, B. W. (2012). Community resilience and public libraries: Post crisis information and connectivity. Boulder, CO: Natural Hazards Center.

Benoit, W., Carlton, T., Church, S., Comfort, L., Fearn-Banks, K., Fischhoff, B., Friemuth, V., Gable, L., Gouran, D. S., Granillo, B., Hearit, K., Heath, R., OÕToole, T., Palenchar, M., Pechta, L., Perrow, C., Petrun, E., Riad, J., Seeger, M., Sellnow, T. L., Stacks, D., Sutton, J., Ulmer, R., Venette, S., Veil, S. R., Witte, K., & Worley, D. (2012). Crisis & emergency risk communication: 2012 edition. Atlanta, GA: Centers for Disease Control and Prevention. Available at http://emergency.cdc.gov/cerc/pdf/CERC_2012edition.pdf

Solis, P., Palacious, F. A., Bach, B., Mutis, S. B., Andreas, D. C., Broad, G., Burton, C., Campbell, D., Chavez Michaelsen, A. B., Coles, A., Colten, C., Coronel, C., Cutter, S., Diaz, R., Eosco, G., Esquivel, M., Finley-Brook, M., Frazier, T., Haeffner, M., Heslop-Thomas, C., Howe, P., Janes, E., Kidd, N., Languna, D., Martinez, N., Metternicht, G., Montana, E., Murtinho, F., Norton, T., Nunez, J., OÕHair, D., Paras, M., Parcher, J., Ramirez, I. J., Reyes, C., Hernandez, H. R., Rowe, D., Ruiz, J., Sausen, T. M., Caballero, D. S., Sprain, L., Tambie, J., Tate, E., Tiefenbacher, J., Veil, S. R., Viand, J. M., Weathers, M., Wilson, S., Wood, N., Yarnal, B., Yuan, M. (2010). Climate change and hazards in the Americas: International interdisciplinary research directions and opportunities. Washington D. C.: Association of American Geographers.

Veil, S. R., McWaters-Khalousi, S., *Ploeger, N., *Adame, B., *Kelly, K., *Lockhart, L., *Siddons, J., & Tovstiadi, K. (2009). State Continuity Implementation Plan. Norman, OK: Center for Risk and Crisis Management.

OÕHair, H. D., Veil, S. R., *Adame, B., *Bernard, D., *Eosco, G., Martyn-Farwell, K., *Ploeger, N., & Tovstiadi, K. (2008). Oklahoma Homeland Security Regional Council/ Response Workshop: Analytical Report, 1. Norman, OK: Center for Risk and Crisis Management.

Book Reviews

Veil, S. R. (2010). Expanding the world of public relations. [Review of the book The global public relations handbook: Theory, research, and practice. K. Sriramesh & D. Vercic (Eds.)]. Global Media Journal, 17(10). [online] Retrieved from http://lass.calumet.purdue.edu/cca/gmj/fa10/issue_book_reviews/veil-bookrev.htm

Conference Proceedings

Veil, S. R. (2009). Friend or foe: Viewing the media as a partner in crisis response. Proceedings of the International Public Relations Research Conference (pp. 667-674). Miami, FL: University of Miami.

*Mitchell, K., & Veil, S. R. (2009). Promoting violence by reducing optimistic bias: Terror management theory and campus safety campaigns. Proceedings of the International Public Relations Research Conference (pp. 393-403). Miami, FL: University of Miami.

Veil, S. R. (2007). Message mayhem in the Magic City: Corrective action in a communication train wreck. Proceedings of the International Public Relations Research Conference (pp. 571-581). Miami, FL: University of Miami.

Manuscripts In Progress

Savage, M., Reno, J., Jones, S. & Veil, S. R. (in review). Targeting the Stop.Think.Connect. cybersecurity campaign to university campuses.

Veil, S. R., Sellnow, T. L., Cupp, P., *Anthony, K., *Staricek, N., & *Young, L. (in progress). Revisiting the best practices in risk communication: A muliticase analysis.

Veil, S. R., & *Anthony, K. (in review). The pariah effect of toxic trailers: FEMA’s legitimacy challenges in the post-Katrina formaldehyde crisis. Submitted to Journal of Public Relations Research.

Peer Reviewed Paper Presentations

Savage, M., *Reno, J. E., *Jones, S. E., & Veil, S. R. (2014, November). Targeting the Stop. Think. Connect cybersecurity campaign to university campuses. To be presented at the National Communication Association Conference, Chicago, IL.

Veil, S. R., *Reno, J., *Freihaut, R., & *Oldham, J. (2014, May). Hoaxes and hijacks: Planning for and responding to online activists. Paper presented at the International Communication Association Conference, Seatle, WA.

*Dillingham, L. L., & Veil, S. R. (2013, November). Actional legitimacy and the indirect crisis communication paradox. Paper presented at the National Communication Association Conference, Washington, D.C.

*Anthony, K., & Veil, S. R. (2013, November). Formaldehyde and FEMA trailers: A best practices approach. Paper presented at the National Communication Association Conference, Washington, D.C.

Veil, S. R., Sellnow, T. L., Cupp, P., *Anthony, K., *Staricek, N., & *Young, L. (2013, October). Revisiting the best practices in risk and crisis communication: A multicase analysis. Paper presented at the International Crisis Communication Conference, Erfurt, Germany.

Yang, A., & Veil, S. R. (2013, June). Animal rights vs. nationalism: A semantic network analysis of values advocacy in corporate crisis. Paper presented at the International Communication Association Conference, London, England.

Burns, W. J., Ivanov, B., Sellnow, T. L., Veil, S. R., Slovic, P., & Petrun, E. (2012, December). Public response to terrorism: Risk communication as a means of preserving confidence in security measures. Paper presented at the Society for Risk Analysis Conference, San Francisco, CA.

*Roberts, H., & Veil, S. R. (2012, May). Health literacy and crisis: Public relations in the 2010 egg recall. Paper presented at the International Communication Association Conference, Phoenix, AZ.

*Iannarino, N., *Cotton, A., & Veil, S. R. (2012, May). Bringing home the crisis: How U.S. evening news framed the 2011 Japan nuclear crisis. Paper presented at the International Communication Association Conference, Phoenix, AZ.

Veil, S. R. (2011, November). Clearing the air: Journalists and emergency managers discuss disaster response. Paper presented at the National Communication Association Conference, New Orleans, LA.

Sellnow, T. L., Veil, S. R., & *Wickline, M. (2011, November). British Petroleum: An egregious violation of the ethic of first and second things. Paper presented at the National Communication Association Conference, New Orleans, LA.

*Petrun, E. L., Sellnow, T. L., & Veil, S. R. (2011, November). Actional legitimacy as a response strategy for employee hoaxes: DominoÕs response to its YouTube crisis. Paper presented at the National Communication Association Conference, New Orleans, LA.

Palenchar, M. J., & Veil, S. R. (2011, October). The complex interweaving of social media into crisis planning and response. Paper presented at the International Conference on Crisis Communication, Aahus, Denmark.

Sellnow, T. L. Veil, S. R., Seeger, M. W., Sellnow, D. D., & Lane, D. R. (2011, October). Instructing self-organization: Message tailoring in the chaos of food safety recalls. Paper presented at the International Conference on Crisis Communication, Aarhus, Denmark.

Seeger, M. W., *Pechta, L. E., Sellnow, T. L., & Veil, S. R. (2011, October). Pre-event communication complexity: Modeling the dynamics. Paper presented at the International Conference on Crisis Communication, Aarhus, Denmark.

Veil, S. R., *Chen, C., *Wang, Q., *Petrun, E. L., & *Roberts, H. A. (2011, May). Online vs. traditional media in publishing pranks: The case of the unicorn meat. Paper presented at the International Communication Association Conference, Boston, MA.

Frisby, B. N., Sellnow, D. D., Sellnow, T. L., Lane, D. R., & Veil, S. R. (2011, May). Instructional messages in times of crisis: Targeting learning preferences and self-efficacy. Paper presented at the International Communication Association Conference, Boston, MA.

Veil, S. R., Frisby, B. N., Lane, D. R., Sellnow, T. L., & Sellnow, D. D. (2011, April). Designing effective media messages for crisis, risk, and health communication. Paper presented at the DC Health Communication Conference, Fairfax, VA.

*Wickline, M., *Roberts, H., Sellnow, T. L., & Veil, S. R. (2011, April). Significant choice and health literacy in a food safety health crisis. Paper presented at the DC Health Communication Conference, Fairfax, VA.

Kent, M. L., Taylor, M., & Veil, S. R. (2011, April). Issues management makeover: A facelift for an aging theory. Paper presented at the International Academy of Business Disciplines Conference. New Orleans, LA.

Veil, S. R., Sellnow, T. L., & *Heald, M. (2010, November). Memorializing crisis: The Oklahoma National Memorial as renewal discourse. Paper presented at the National Communication Association Conference, San Francisco, CA.

Palenchar, M. J., *Freberg, K., & Veil, S. R. (2010, November). Social media bookmarking services: Managing and sharing information from a centralized source. Paper presented at the National Communication Association Conference, San Francisco, CA.

Veil, S. R., *Buehner, T., & Palenchar, M. (2010, November). Increasing dialogue in disasters: Incorporating social media in risk and crisis communication. Paper presented at the National Communication Association Conference, San Francisco, CA.

Veil, S. R., & *Husted, R., (2010, November). A best practices assessment of NGO crisis communication: American Red Cross and Hurricane Katrina. Paper presented at the National Communication Association Conference, San Francisco, CA.

*Choate, C., & Veil, S. R. (2010, November). The deadly risk of a healthy glow: Tanning salon employeesÕ understanding of cancer risk. Work in progress paper presented at the National Communication Association Conference, San Francisco, CA.

*Eosco, G., Veil, S. R., & Kloesel, K. (2010, August). Employing strategic ambiguity in a multimedia message: The case of Hurricane Charley. Paper presented at the Association for Education in Journalism and Mass Communication Conference, Denver, CO.

*Yang, A., & Veil, S. R. (2010, June). Issues management and media transparency: Sanlu GroupÕs media manipulation in China. Paper presented at the International Communication Association Conference, Singapore.

Veil, S. R., & *Mitchell, K. (2010, June). Terror management theory: Promoting tolerance in campus safety campaigns. Paper presented at the International Communication Association Conference, Singapore.

*Butterworth, R. E., Kloesel, K. A., & Veil, S. R. (2010, January). The role of broadcaster prior experience, new media and viewer understanding in television severe weather coverage. Paper presented at the American Meteorological Society Conference, Atlanta, GA.

Veil, S. R., & *Ojeda, F. (2009, November). Establishing media partnerships in crisis. Paper presented at the National Communication Association Conference, Chicago, IL.

Veil, S. R., Littlefield, R. S., & Rowan, K. E. (2009, November). Dissemination as success: Local emergency management communication practices. Paper at the National Communication Association Conference, Chicago, IL.

Veil, S. R. (2009, November). Identifying adoption barriers in organizational rhetoric: A response to the strategic plan for the National Animal Identification System. Paper presented at the National Communication Association Conference, Chicago, IL.

Veil, S. R. (2009, May). Adoption barriers in a high-risk agricultural environment. Paper presented at the International Communication Association Conference, Chicago, IL.

Veil, S. R. (2009, March). Friend or foe: Viewing the media as a partner in crisis response. Paper presented at the International Public Relations Research Conference, Miami, FL.

*Mitchell, K., & Veil, S. R. (2009, March). Promoting violence by reducing optimistic bias: Terror management theory and campus safety campaigns. Paper presented at the International Public Relations Research Conference. Miami, FL.

Veil, S. R., Reynolds, B., Sellnow, T. L., & Seeger, M. W. (2008, November). CERC as a theoretical framework for research and practice. Paper presented at the National Communication Association Conference, San Diego, CA.

Veil, S. R., & Kent, M. L. (2008, November). Has issues management failed to live up to its ethical roots? Values advocacy and Tylenol's responsible dosing advertising. Paper presented at the National Communication Association Conference, San Diego, CA.

Veil, S. R. (2008, May). A mindful approach to organizational learning theory. Paper presented at the International Communication Association Conference, Montreal, Canada.

*Rodgers, J., & Veil, S. R. (2008, May). Reaching at risk populations: The inconsistency of communication channels among Native American tribes in Oklahoma. Paper presented at the International Communication Association Conference, Montreal, Canada.

Veil, S. R. (2007, October). Stop. Think. Corporate responsibility? TylenolÕs responsibility dosage advertising. Paper presented at the Southwest Education Council for Journalism & Mass Communication Symposium, Norman, OK.

Veil, S. R. (2007, May). Mayhem in the Magic City: Rebuilding legitimacy in a communication train wreck. Paper presented at the International Communication Association Conference, San Francisco, CA.

Veil, S. R. (2007, March). Message mayhem in the Magic City: Corrective action and organizational learning in a communication train wreck. Paper presented at the International Public Relations Research Conference, Miami, FL.

Veil, S. R. (2006, November). Anthrax in agriculture: Organizational learning in a high-risk environment. Paper presented during the Crisis Communication Pre-conference at the National Communication Association Conference, San Antonio, TX.

Veil, S. R., McIntyre, J. J., Venette, S. J., Beebe, B. L., & Sellnow, T. L. (2005, November). Message mayhem: Vicarious learning through a surrogate of a chemical terrorist attack. Paper presented at the National Communication Association Conference, Boston, MA.

Veil, S. R. (2005, April). Waiting to inhale: Image restoration strategies and media coverage of past drug use questions. Paper presented at the Central States Communication Association Convention, Kansas City, MO.

Veil, S. R. (2003, April). College graduates and their level of preparedness for the world of IMC. Paper presented at the Red River Communication Conference, Fargo, ND.

Veil, S. R. (2000, September). What is the public perception of the International Brotherhood of Teamsters? Paper presented at the North Dakota Speech and Theater Association Conference, Bismarck, ND.

Peer Reviewed Poster Presentations

*Freberg, K., Palenchar, M. J., & Veil, S. R. (2010, September). Social bookmarking sites and crisis communication: A descriptive analysis of bookmarks on food safety shared online during 2009 H1N1. Poster presented at the DHS-NCFPD Annual Meeting, Chaska, MN. Veil, S. R., Sellnow, T. L., *Vidoloff, K., & Venette, S. (2008, November). Using the best Practices in risk communication as an evaluation tool. Poster presented at the NCA- F/START Conference on Emergency Pre-Event Communication, San Diego, CA.

Veil, S. R., & Vidoloff, K. (2005, November). Best practices in risk and crisis communication. Poster presented at the DHS-NCFPD Annual Meeting, Atlanta, GA.

Sellnow, T. L., Venette, S. J., Boone, K., & Veil, S. R. (2005, June). When the sky falls: Communicating in a biosecurity crisis. Poster presented at the Association for Communication Excellence in Agriculture International Conference, San Antonio, TX.

Peer Reviewed Panel Presentations

Hoover, A., Cupp, P., Veil, S. R., Sellnow, T. L., Anyaegbunam, C., & Madinger, C. (2014, March). Developing post-incident risk communication guidelines for intentional water contamination events. Panel presented at the Kentucky Water Resources Annual Symposium, Lexington, KY.

Bach, B., & Veil, S. R. (2013, November). What we know about communicating climate. Panel presented at the Setting the Research Agenda for Communicating Climate Science Preconference of the National Communication Association Conference, Washington, D. C.

Littlefield, R. L., Veil, S. R., Reierson, J. L., & Janssen, C. (2013, November). Meanings of remembering and memorializing crises: Understanding the Pentagon Memorial in Washington, D. C. Panel presented at the National Communication Association Conference, Washington, D. C.

Cupp, P., Veil, S. R., Sellnow, T. L., Young, L., Anyaegbunam, C., & Madinger, C. (2013, March). Developing post-incident risk communication guidelines for water contamination events. Panel presented at the Kentucky Water Resources Annual Symposium, Lexington, KY.

Carey, C., Spratt, S., Veil, S. R., & Venette, S. (2012, November). Weather and communication: Bridging the gap between theory and practice. Panel presented at the National Communication Association Conference, Orlando, FL.

Sellnow, T., Veil, S. R., *Anthony, K. (2012, November). Organizational communication and the study of organizational reputation: A platform for future theory and research. Panel presented at the National Communication Association Conference, Orlando, FL.

Sellnow, T. L., Veil, S. R., *Wickline, M., & *Roberts, H. (2011, December). The instructional dynamic in risk messages: A comparative analysis of messages intended to enhance perceptions of self-protection. Panel presented at the Society for Risk Analysis Conference, Charleston, SC.

Heath, R., Seeger, M., Palenchar, M., Sellnow, T., Veil, S., & Venette, S. (2011, November). Best practices for partnering to build community risk and crisis resilience. Panel presented at the National Communication Association preconference on Communicating Coastal Risks, New Orleans, LA.

Avery, B., Veil, S., Fisher Liu, B., Ohs, J., Smith, M., Xiaoli, N. (2011, August). LetÕs talk about vaccines: Expert thoughts on reframing the debate. Panel presented at the Association for Education in Journalism and Mass Communication Conference, St. Louis, MO.

Sellnow, D. D., Veil, S. R., & Venette, S. (2011, May). The utility of instructional communication to mitigate harm during crises events. Panel presented at the International Communication Association Conference, Boston, MA.

Veil, S. R., & Sellnow, T. L. (2010, November). The OKC National Memorial Museum: Lessons learned from terrorism. Panel presented at the National Communication Association Conference Preconference on Communicating Science, San Francisco, CA.

Palenchar, M. J., & Veil, S. R. (2009, November). How to overcome the constraints and take advantage of the opportunities of the power of social media in risk and crisis communication. Panel presented at the Social Media for Crisis Communications in Government Conference, Washington, D.C.

Veil, S. R., Littlefield, R. S., Kisselburgh, L. G., *Beauchamp, K., & *Vidoloff, K. G. (2008, November). Dissemination as success? Local EM management practices. Panel presented at the National Communication Association Conference, San Diego, CA.

Venette, S. J., Sellnow, T. L., & Veil, S. R. (2008, November). Crisis simulation as experiential learning. Panel presented at the National Communication Association, San Diego, CA.

Rowan, K. E., Kisselburgh, L., Ruvarac, A., Veil, S. R., Littlefield, R., Sellnow, T. L., Venette, S. J., Hyder, S., Toles-Patkin, T., & Troester, R. L. (2007, November). Who is responsible for local emergency preparedness? Panel presented at the National Communication Association Pre-Conference on Public Relations Education, Chicago, IL.

Veil, S. R., Littlefield, R., Sellnow, T. L., Venette, S. J., & *Vidoloff, K. G. (2007, November) Conducting crisis simulations in public relations classes. Panel presented at the National Communication Association Pre-Conference on Public Relations Education, Chicago, IL.

Cho, H., Veil, S. R., Venette, S. J., Rowan, K. E., Botan, C. H., Sellnow, T. L., Littlefield, R., Samoilenko, S., Penchalapadu, P., & Farnsworth, K. (2007, May). Health, risk, and crisis communication education. Panel presented at the International Communication Association Conference, San Francisco, CA.

Veil, S. R., Siriko, T., & Venette, S. J. (2006, November). Emergency kits for everyone: Perceptions of campaign effectiveness. Panel presented at the National Communication Association Pre-Conference on Crisis Communication, San Antonio, TX.

Veil, S. R. (2006, April). A motive of mindfulness: Learning through the rhetoric of risk Ð Burkean approaches to organizational rhetoric. Panel presented at the Central States Communication Association Conference, Indianapolis, IN.

Sellnow, T. L., Hasbargen, K., Venette, S. J., & Veil, S. R. (2004, November). Organizational learning theory and crisis communication practice. Panel presented at the National Communication Association Conference, Chicago, IL.

Invited Presentations

Cupp, P., Veil, S. R., & Anyaegbunam, C., (2014, November). Developing post-incident risk communication guidelines for intentional water contamination events. To be presented at the University of Kentucky College of Communication and Information Research Symposium, Lexington, KY.

Veil, S. R. (2014, October). Emergency preparedness in a zombie apocalypse. To be presented at the Lexington Public Library. Lexington, KY.

Veil, S. R. (2014, September). Risk communication. Presented at the Local Emergency Preparedness Blueprint for Success Workshop. Lexington, KY.

Veil, S. R. (2014, June). Beyond the ideals of mindful learning: Generating actionable strategies for crisis management from organizational knowledge. Presented at the Organization After Crisis Workshop. Mons, Belgium.

Veil, S. R. (2014, June). Emergency preparedness in a zombie apocalypse. Presented at the Frankfort Public Library. Frankfort, KY.

Veil, S. R. (2014, April). A communityÕs readiness for crisis. Keynote presented at the Indiana University NorthwesternÕs Communication Week. Gary, IN.

Sellnow, T. L., & Veil, S. R. (2013, October). Preparing for international and cross-cultural crises: The role of intercultural competence. Presented at the International Crisis Communication Conference. Erfurt, Germany.

Veil, S. R. (2013, September). Risk communication. Presented at the Local Emergency Preparedness Hazardous Materials Training Workshop. Lexington, KY.

Veil, S. R. (2013, April). Integrating social media in risk and crisis communication. Presented at the University of North Dakota Communication Program Colloquium. Grand Forks, ND.

Savage, M. & Veil, S. R. (2013, April). Cybersecurity on college campuses. Presented at the Social Media Week Conference, Lexington, KY.

Veil, S. R. (2013, March). Mindful learning in crisis management. Webinar presented for the Reputation InstituteÕs Reputation Management Training.

Veil, S. R., & Young, L. E. (2012, December). Internal organizational communication. Presented to the Lexington Fire Department. Lexington, KY

Cupp, P., Veil, S. R., & Hoover, A. (2012, September). A risk/crisis communication assessment of environmental contamination cases. Presented to the Environmental Protection Agency Region 4 office. Cincinnati, OH.

Sellnow, T. L., & Veil, S. R. (2012, June). Instructional strategies for tailoring risk communication messaging. Webinar presented to the Department of Homeland Security National Center for Risk and Economic Analysis of Terrorism Events.

Slovic, P., Burns, W., Sellnow, T. L., & Veil, S. R. (2012, May). The psychology of risk: Implications from managing the impact of disasters. Presented at the Department of Homeland Security Office of University Programs Brown Bag Series, Washington, D.C.

Palenchar, M. J., & Veil, S. R. (2012, May). The complex interweaving of social media into crisis planning and response. Webinar presented to the Department of Homeland Security National Center for Food Protection and Defense.

Veil, S. R. (2012, April). New media in risk communication. Presented at the Social Media Week Conference, Lexington, KY.

Veil, S. R. (2012, March). Best practices in crisis communication. Presented at the Lexington- Fayette Emergency Planning Committee Meeting, Lexington, KY.

Sellnow, T. L., & Veil, S. R. (2011, December). Communicating messages of self-protection during the 2010 egg recall: Strategies for collaborating with the media. Webinar presented to the Homeland Security National Center for Food Protection and Defense.

Veil, S. R. & Sellnow, T. L. (2011, November). Best practices for risk communication. Presented at the Superfund Research Program Annual Meeting, Lexington, KY.

Sellnow, T. L., & Veil, S. R. (2011, July). Risk and crisis communication research. Presented at the Kentucky Department for Public Health, Frankfort, KY.

Sellnow, T. L., & Veil, S. R. (2011, June). Media tracking and message testing in risk and crisis communication. Presented at the Oak Ridge Associated Universities, Oak Ridge, TN.

Palenchar, M. J., & Veil, S. R. (2011, April). Opportunities and constraints of using social media in risk and crisis communication. Webinar presented to the Department of Homeland Security National Center for Food Protection and Defense.

Veil, S. R. (2010, October). Benefits of National Communication Association membership. Presented at the National Collegiate Press Association Conference. Louisville, KY.

Sellnow, T. L., & Veil, S. R. (2010, September). Risk communication strategies for food defense. Presented at the International Dairy Show, Dallas, TX.

Sellnow, T. L., & Veil, S. R. (2010, September). Cannons of crisis communication. Presented at University of Kentucky College of Communications and Information Studies Research Seminar, Lexington, KY.

Sellnow, T. L., & Veil, S. R. (2010, September). The best practices in risk communication. Presented at the Department for Environmental Protection Research Translation Seminar Series, Frankfort, KY.

Veil, S. R. (2010, June). Risk communication and community-based research. Presented at the Institute for the Integration of Research on Climate Change and Hazards in the Americans. National Science Foundation, Panama City, Panama.

Veil, S. R., & Venette S. J. (2009, November). Risk communication training. Panel presented at the Extension Disaster Education Network (EDEN) Conference, Lexington, KY.

Veil, S. R., OÕHair, H. D., & Pritchard, R. (2009, June). Best practices in crisis communication. Panel presented at the Oklahoma City Chapter of the Public Relations Society of America Annual Conference, Oklahoma City, OK.

Tsetsura, K., Apanasov, B., Sullivan, J., & Veil, S. R. (2008, November). The battle of Chernobyl. Panel presented at the Chernobyl Documentary Screening and Discussion in conjunction with the Russian Art Exhibition, Norman, OK.

Aebersold, D., Hathaway, N., Miller, G., Stroud, C., Veil, S. R., Wayne, W., & Woollen, L. (2008, April). Communicating crises on campus. Panel presented at the University of Oklahoma Communication Graduate Students Association Spring Panel, Norman, OK.

Engelke, E., Paulson, S., Joy-Sisemore, D., & Veil, S. R. (2008, April). Balancing life and work. Panel presented at the Gaylord College of Journalism and Mass Communication PR Women Returning to Work Workshop, Norman, OK.

Veil, S. R. (2006, December). USDA biosecurity, disease surveillance and food safety grant. Presentation at the ND Lamb and Wool ProducerÕs Annual Meeting, Mandan, ND.

Sellnow, T. L., Venette, S. J., & Veil, S. R. (2006, July). Ready, set, plan. Panel presented at the Crisis Response Project, Kansas City, MO.

Sellnow, T. L., Venette, S. J., & Veil, S. R. (2005, October). Best practices in risk and crisis communication. Panel presented at the National Extension Disaster Education Network (EDEN) Conference, Fargo, ND.

Sellnow, T. L., Ulmer, R., Venette, S. J., & Veil, S. R. (2004, October). Essential communication strategies for effectively responding to the chaos of terrorism. Panel presented at the City of Fargo Emergency Responders Meeting, Fargo, ND.