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Shari Veil

Professor, Department Chair, Associate Dean for Undergraduate Affairs


Office: 263 Blazer Dining

Phone: 859-218-0468

Email: Shari.Veil [at] uky.edu

Personal Website: http://comm.uky.edu/veil

Education
B.S., University of Mary; MBA, University of Mary; Ph.D., North Dakota State University

Specialties
Risk and crisis communication: Organizational learning in high-risk environments; community preparedness; communication strategies for crisis management

Bio
Shari R. Veil, MBA, Ph.D., is a Professor and Chair in the Department of Communication and Associate Dean for Undergraduate Affairs in the College of Communication and Information at the University of Kentucky where she oversees the recruitment, advisement, and retention of over 2000 undergraduate students in five majors, four minors, and two undergraduate certificates and teaches undergraduate and graduate courses in risk and crisis, organizational, and mass communication. Dr. Veil formerly served as the Director of the Risk Sciences Division (now the Risk and Disaster Communication Center) coordinating research, funding, graduate education, and training programs specific to risk and crisis communication. Her academic program development and research on organizational learning in high-risk environments, community preparedness, and communication strategies for crisis management has been supported by over $1.9 million in grants and contracts and resulted in over 80 scholarly publications. Dr. Veil is research chair of the National Communication Association Public Relations Division and serves locally on the Lexington-Fayette Emergency Planning Committee and Community Emergency Response Team.

Awards
College of Communication and Information Excellence in Research Award 2013; Highly Commended Article Award, Journal of Communication Management 2013; Top Paper in Public Relations, International Academy of Business Disciplines 2011 ; Top Paper, Public Relations Division, National Communication Association 2010; Top Paper, Applied Communications Division, National Communication Association 2010

Curriculum Vitae


  • Office Hours
  • Class Hours

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Courses Taught

Considers various theoretical perspectives which lead to a more thorough understanding of communication processes. Begins with discussion of the development of theory and inquiry. Includes perspectives of systems, cognitive, behavioral, affective, symbolic interactionist, dramatic, cultural and social reality, interpretive and critical theories.
Research and study of special topics in communication. The student proposes the specific study to be undertaken and formally contracts with a faculty supervisor for guidance and evaluation. Ordinarily, projects will require the production of written materials as a basis for the evaluation. May be repeated to a maximum of six credits.
This course examines the relationship between the organization of modern society and its communication media with special emphasis on cultural processes and social change. The social-psychological bases of communication are studied within a context of theory and research.
Examines theory and research relevant to understanding advanced issues in organizational communication. Topics may include strategies of innovation, organizing, networking, decision-making, globalization, technology, power, and diversity.
Field experience for candidates for the M.A. degree in any field of communications through work in industry, government, education, research or business agencies. Laboratory, 12 hours per week.
Residency credit for dissertation research after the qualifying examination.
Professors will conduct research seminars in topics or problems in which they have special research interests.
Significant participation in important aspects of a research project under the direction of a graduate faculty member.
Intensive study of a specialized topic area in communication.
This course examines strategic risk and crisis communication research, theory, and practices. Special emphasis is placed on crisis planning, media relationships, image restoration, ethical responses, and organizational learning.
This course follows the crisis communication management process through the stages of pre-crisis, crisis, and post-crisis. The pre-crisis stage discusses planning and environmental scanning. The crisis stage discusses communication strategies for image restoration. The post- crisis stage depicts crisis as an opportunity for organizational learning and for rebuilding or expanding public trust. The course uses a case study approach throughout.
The purpose of this course is to develop an applied humanistic understanding of communication and life skills for high-stress situations. Using the apocalypse as a metaphor for all-hazards scenarios, historical narratives of disaster and films and novels in the zombie genre are used to discuss emergency preparedness and survival strategies. Students will demonstrate an ability to analyze the rhetorical situation of apocalypse, engage in emergency and disaster planning, response, and recovery assignments, activities, and exercises including developing emergency evacuation plans, preparing emergency kits and bug-out bags, and exercising medical triage and first aid.

Peer Reviewed Journal Articles

*Woods, C. L., & Veil, S. R. (in press). Balancing transparency and privacy in a university sexual misconduct case: A legal public relations case study. Journal of International Crisis & Risk Communication.

*Roberts, H. A., & Veil, S. R. (2016). Health literacy and crisis: Public relations in the 2010 Egg Recall. Public Relations Review, 42(1), 214-218. doi:10.1016/j.pubrev.2015.07.013.

*Iannarino, N., Veil, S. R., & *Cotton, A. (2015). Bringing home the crisis: How U.S. evening news framed the 2011 Japan nuclear crisis. Journal of Contingencies and Crisis Management, 23(3), 169-181. doi:10.1111/1468-5973.12068

*Cotton, A., Veil, S. R., & *Iannarino, N. (2015). Contaminated communication: TEPCO and organizational renewal at the Fukushima Daiichi Nuclear Power Plant. Communication Studies, 66(1), 27-44. doi:10.1080/10510974.2013.811427

Veil, S. R., *Reno, J., *Freihaut, R., & *Oldham, J. (2015). Online activists vs. Kraft Foods: A case of social media hijacking. Public Relations Review, 41(1), 103-108. doi:10.1016/j.pubrev.2014.11.017

Veil, S. R., & *Anthony, K. E. (2017). Exploring public relations challenges in a compounding crisis: The pariah effect of toxic trailers. Journal of Public Relations Research, 29(4), 141-157. doi:10.1080/1062726X.2017.1355805

Yang, A., & Veil, S. R. (2017). Nationalism versus animal rights: A semantic network analysis of value advocacy in corporate crisis. International Journal of Business Communication, 54(4), 408-430. doi:10.1177/2329488415572781

Veil, S. R. & Bishop, B. W. (2014). Opportunities and challenges for public libraries to enhance community resilience. Risk Analysis, 34(4), 721-734. doi: 10.1111/risa.12130

*Wombacher, K., *Reno, J., & Veil, S. R. (2017). Neknominate: Social norms, social media and binge drinking. Health Communication, 32(5), 596-602. doi:10.1080/10410236.2016.1146567

Frisby, B. N., Veil, S. R., & Sellnow, T. L. (2014). Instruction in health-related crises: Essential information for self-protection. Health Communication, 29(4), 347-354. doi: 10.1080/10410236.2012.755604

*Herovic, E., & Veil, S. R. (2016). Some lines bring us together: Sport as crisis renewal in Bosnia-Herzegovina. Communication, Culture, and Critique, 9(4), 517-536. doi:10.1111/cccr.12138

Veil, S. R., *Dillingham, L. L., & Sloan, A. G. (2016). Fencing out the Jones’s: The development of response strategies for spillover crises. Corporate Reputation Review, 19(4), 316-330. doi:10.1057/s41299-016-0010-3

Ivanov, B., Burns, W. J., Sellnow, T. L., Petrun-Sayers, E. L., & Veil, S. R., Mayorga, M. W. (2016). Using an inoculation message approach to promote public confidence in protective agencies. Journal of Applied Communication Research, 44(4), 381-398. doi:10.1080/00909882.2016.1225165

*Roberts, H. A., & Veil, S. R. (2016). Health literacy and crisis: Public relations in the 2010 Egg Recall. Public Relations Review, 42(1), 214-218. doi:10.1016/j.pubrev.2015.07.013.

*Iannarino, N., Veil, S. R., & *Cotton, A. (2015). Bringing home the crisis: How U.S. evening news framed the 2011 Japan nuclear crisis. Journal of Contingencies and Crisis Management, 23(3), 169-181. doi:10.1111/1468-5973.12068

*Cotton, A., Veil, S. R., & *Iannarino, N. (2015). Contaminated communication: TEPCO and organizational renewal at the Fukushima Daiichi Nuclear Power Plant. Communication Studies, 66(1), 27-44. doi:10.1080/10510974.2013.811427

Veil, S. R., *Reno, J., *Freihaut, R., & *Oldham, J. (2015). Online activists vs. Kraft Foods: A case of social media hijacking. Public Relations Review, 41(1), 103-108. doi:10.1016/j.pubrev.2014.11.017

Veil, S. R. & Bishop, B. W. (2014). Opportunities and challenges for public libraries to enhance community resilience. Risk Analysis, 34(4), 721-734. doi: 10.1111/risa.12130

Frisby, B. N., Sellnow, D. D., Lane, D. R., Veil, S. R., & Sellnow, T. L. (2013). Instruction in crisis: Targeting learning preferences and efficacy. Risk Management, 15(4), 250-271. doi:10.1057/rm.2013.7

Veil, S. R., Sellnow, T. L., & *Wickline, M. C. (2013). BP: An egregious violation of the ethic of first and second things. Business & Society Review, 118(3), 361-381. doi: 10.1111/basr.12014

*Freeberg, K., Palenchar, M. J., & Veil, S. R. (2013). Managing and sharing H1N1 crisis information using social media bookmarking services. Public Relations Review, 39(3), 178-184. doi: 10.1016/j.pubrev.2013.02.2007

Bishop, B. W., & Veil, S. R. (2013). Public libraries as post crisis information hubs. Public Libraries Quarterly, 32(1), 33-45. doi: 10.1080/01616846.2013.760390

Veil, S. R. & *Yang, A. (2012). Media manipulation in the Sanlu milk contamination crisis. Public Relations Review, 38(5), 935-937. doi:10.1016/j.pubrev.2012.08.004

Veil, S. R., *Petrun, E. L., & *Roberts, H. A. (2012). Issue management gone awry: When not to respond to an online reputation threat. Corporate Reputation Review, 15(4), 319-332. doi:10.1057/crr.2012.18

Veil, S. R. (2012). Clearing the air: Journalists and emergency managers discuss disaster response. Journal of Applied Communication Research, 40(3), 289-306. doi:10.1080/00909882.2012.679672

Veil, S. R., Sellnow, T. L., & *Petrun, E. L. (2012). Hoaxes and the paradoxical challenges of restoring legitimacy: DominosÕ response to its YouTube crisis. Management Communication Quarterly, 26(2), 322-345. doi:10.1177/0893318911426685

Veil, S. R., & *Husted, R. A. (2012). Best practices as an assessment for crisis communication. Journal of Communication Management, 16(2), 131-145. doi:10.1108/13632541211217560

Veil, S. R., *Buehner, T., & Palenchar, M. (2011). A work in-progress literature review: Incorporating social media in risk and crisis communication. Journal of Contingencies and Crisis Management, 19(2), 110-122. DOI: 10.1111/j.1468-5973.2011.00639.x

Veil, S. R., Sellnow, T. L., & *Heald, M. (2011). Memorializing crisis: The Oklahoma National Memorial as renewal discourse. Journal of Applied Communication Research, 39(2), 164- 183. doi:10.1080/00909882.2011.557390

Veil, S. R. (2011). Mindful learning in crisis management. Journal of Business Communication, 48(2), 116-147. doi:10.1177/0021943610382294

*Millner, A. G., Veil, S. R., & Sellnow, T. L. (2011). Proxy communication in crisis response. Public Relations Review, 37(1), 74-76. doi:10.1016/j.pubrev.2010.10.005

Veil, S. R., & *Mitchell, K. (2010). Terror management theory: Promoting tolerance in campus safety campaigns. International Journal of Strategic Communication, 4(4), 207-224. doi:10.1080/1553118X.2010.515541

Veil, S. R., & *Ojeda, F. (2010). Establishing media partnerships in crisis response. Communication Studies, 60(4), 412-429. doi:10.1080/10510974.2010.491336

Veil, S. R., & *Rodgers, J. E. (2010). Reaching at risk populations: The inconsistency of communication channels among American Indian tribes in Oklahoma. Public Relations Review, 36(3), 302-305. doi:10.1016/j.pubrev.2010.04.002

Veil, S. R. (2010). Using crisis simulations in public relations education. Communication Teacher, 24(2), 58-62. doi:10.1080/17404621003680906

Veil, S. R. (2010). Identifying adoption barriers in organizational rhetoric: A response to the strategic plan for the National Animal Identification System. Journal of Applied Communications, 94(1&2), 33-48.

Veil, S. R. (2010). Adoption barriers in a high-risk agricultural environment. International Journal of Technology and Human Interaction, 6(1), 69-85. doi:10.4018/jthi.2010091705

Veil, S. R., Littlefield, R. S., & Rowan, K. E. (2009). Dissemination as success: Local emergency management communication practices. Public Relations Review, 35(4), 449-451. doi:10.1016/j.pubrev.2009.06.004

Veil, S. R., Reynolds, B., Sellnow, T. L., & Seeger, M. W. (2008). Crisis & Emergency Risk Communication as a theoretical framework for research and practice. Health Promotion Practice, 9(4), 26S-34S. doi:10.1177/1524839908322113

Veil, S. R. (2008). Civic responsibility in risk democracy. Public Relations Review, 34(4), 387-391. doi:10.1016/j.pubrev.2008.08.001

Veil, S. R., & Kent, M. (2008). Issues management and inoculation: TylenolÕs responsible dosing advertising. Public Relations Review, 34(4), 399-402. doi:10.1016/j.pubrev.2008.08.004

Veil, S. R., & Sellnow, T. L. (2008). Organizational learning in a high-risk environment: Responding to an anthrax outbreak. Journal of Applied Communications, 92(1), 75-93.

Veil, S. R. (2007). Mayhem in the Magic City: Rebuilding legitimacy in a communication train wreck. Public Relations Review, 33(3), 337-339. doi:10.1016/j.pubrev.2007.05.015

Streifel, R. A., Beebe, B. L., Veil, S. R., & Sellnow, T. L. (2006). Significant choice and crisis decision making: MeritCareÕs public communication in the Fen-Phen case. Journal of Business Ethics, 69(4), 389-397. doi:10.1007/s10551-006-9097-2

Venette, S. J., Veil, S. R., & Sellnow, T. L. (2005). Essential communication resources for combating bioterrorism: Some practical and generalizable recommendations. Communication Research Reports, 22, 29-37. doi:10.1080/0882409052000343499

Veil, S. R. (2005). To answer or not to answer Ð that is the question of the hour: Image restoration strategies and media coverage of past drug use questions in the presidential campaigns of Bill Clinton and George W. Bush. Speaker and Gavel, 42, 58-78.

*Zou, L., & Veil, S. R. (2007). Guerrilla marketing and the Aqua Teen Hunger Force fiasco. Public Relations Quarterly, 51(4), 8-11.

Veil, S. R., Liu, M., Erickson, S. & Sellnow, T. (2005). Too hot to handle: Competency constrains character in Chi-ChiÕs green onion crisis. Public Relations Quarterly, 50(4), 19-22.

Veil, S. R., Liu, M., Erickson, S. & Sellnow, T. (2005). Too hot to handle: Competency constrains character in Chi-ChiÕs green onion crisis. Public Relations Quarterly, 50(4), 19-22.

Veil, S. R., *Woods, C. L., & Hecht, R. D. (2018). The journalist as the audience: Evaluating the U.S. Navy’s “Sailor for a Day” campaign. Public Relations Review, 44(5), 717-723. doi:10.1016/j.pubrev.2018.08.010

Edited Book Chapters

Veil, S. R., *Anthony, K., Sellnow, T. L., *Staricek, N., *Young, L., & Cupp, P. (under contract, with the editors). Revisiting the best practices in risk and crisis communication: A multi-case analysis. In H. D. O’Hair & M. J. O’Hair (Eds.), Handbook of applied communication research. New York: Wiley.

Veil, S. R., & *Ambrose, K. (under contract, with the editors). Communicating in supply chain crises. In F. Frandsen & W. Johansen (Eds.), Handbook of crisis communication. Berlin: De Gruyter Mouton.

Veil, S. R., & Dillingham, L. (under contract, with the editors). Spillover crises. In F. Frandsen & W. Johansen (Eds.), Handbook of crisis communication. Berlin: De Gruyter Mouton.

Savage, M., *Jones, S., *Reno, J., & Veil, S. R. (2017). A case study: Targeting the Stop.Think.Connect. cybersecurity campaign to university campuses. In R. L. Parrott (Ed.), The Oxford encyclopedia of health and risk message design and processing (pp. 277-291). New York: Oxford University Press.

Sutton, J., & Veil, S. R. (2017). Risk communication and the social media. In R. Kasperson (Ed), Risk conundrums: Solving unsolvable problems (pp. 96-111). New York: Earthscan Routledge.

Sellnow, T. L., & Veil, S. R. (2016). Preparing for international and cross-cultural crises: The role of competing voices, inclusivity, and the interplay of responsibility in global organizations. In A. Schwarz, M. Seeger, C. Auer (Eds.). Handbook of international crisis communication research (pp. 489-498). New York: Wiley Blackwell.

Veil, S. R. (2015). Learning: Beyond the ideals of mindful learning. Generating actionable strategies for crisis management from organizational knowledge. In N. Schiffino, L. Taskin, C. Donis, & J. Raone, & (Eds). Organization after crisis: The challenge of learning (pp. 55-74). Brussels: Peter Lang International.

*Roberts, H. A., & Veil, S. R. (2015). The tension of emotional connection: Health literacy and the 2010 Salmonella egg recall. In R. S. Littlefield & T. L. Sellnow (Eds.). Risk and crisis communication: Navigating the tensions between organizations and the public (123-138). Laham, MD: Rowman & Littlefield.

Veil, S. R., & Sellnow, T. L. (2015). Risk and crisis communication. In N. G. Harrington (Ed.). Health communication: Theory, method, and application (454-482). New York: Routledge.

Sellnow, T. L., & Veil, S. R., & *Anthony, K. (2013). Experiencing the reputational synergy of success and failure through organizational learning. In C. E. Carroll (Ed.), Handbook of communication and corporate reputation (pp. 235-248). New York: Wiley-Blackwell.

Sellnow, T. L., *Wickline, M., & Veil, S. R. (2013). Responding effectively to crises: Best practices in organizational crisis communication (pp. 235-252). In J. S. Wrench (Ed.), Workplace communication for the 21st century: Tools and strategies that impact the bottom line. New York: Praeger.

Veil, S. R. (2012). Expert response to ÒA triple disaster in one fell swoop: Rethinking crisis communication in Japan after March 11.Ó In A. George and C. Pratt (Eds.), Case studies in crisis communication: International perspectives on hits and misses (pp. 225-226). New York: Routledge.

Veil, S. R., & *Yang, A. (2012). Sanlu GroupÕs milk contamination crisis: Organizational communication in conflicting contexts. In S. May (Ed.). Case studies in organizational communication: Ethical perspectives and practices (pp. 111-118). Thousand Oaks, CA: Sage.

Veil, S. R., *Mitcham, C., & Sellnow, T. L. (2012). Lost in translation: How emergency managers understand multicultural communication in emergency preparedness. In B. Olaniran, D. Williams, & W. T. Coombs (Eds.), Pre crisis management: Preparing for the inevitable (pp. 201-225). New York: Peter Lang Publishing.

Kent, M. L., Taylor, M., & Veil, S. R. (2011). Issues management makeover: A facelift for an aging theory. In M. Goralski, H. P. LeBlanc III, & M. L. Adams (Eds.), Business research yearbook: Balancing profitability and sustainability: Shaping the future of business, 18(2), (pp. 534Ð541). Beltsville, MD: International Academy of Business Disciplines.

Sellnow, T. L., Veil, S. R., Streifel, R. A., & Johnson, C. L. (2010). Credibility seeking through an inter-organizational alliance: Instigating the Fen-Phen confrontation crisis. In W. T. Coombs & S. J. Holladay (Eds.), Handbook of crisis communication (pp. 657-674). New York: Wiley-Blackwell.

Littlefield, R., Rowan, K., Veil, S. R., Kisselburgh, L., Beauchamp, K., Vidoloff, K., Dick, M. L., Russell-Loretz, T., Kim, I., Ruvarac, A., Wang, Q., Cho, H., Siriko Hoang, T., Neff, B., Toles- Patkin, T., Troester, R. L., Hyder, S., Venette, S. & Sellnow, T. L. (2010). ÒWe tell people. ItÕs up to them to be preparedÓ: Public relations practices of local emergency managers. In W. T. Coombs & S. J. Holladay (Eds.), Handbook of crisis communication (pp. 245-260). New York: Wiley-Blackwell.

Sellnow, T. L., Ulmer, R. R., Seeger, M. W., & Veil, S. R. (2008). Terrorism as chaos: A chaos model for managing random acts of terror. In D. O'Hair, R. Heath, K. Ayotte, & G. Ledlow (Eds.), Terrorism: Communication and rhetorical perspectives (pp. 411-424). Cresskill, NJ: Hampton Press.

Translational Research / Trade Journal Articles

Veil, S. R., (2012, August). Journalists and emergency managers discuss disaster response. Communication Currents, 7(4), [online] Retrieved from http://www.natcom.org/CommCurrentsArticle.aspx?id=2645

Sellnow, T. L., & Veil, S. R. (2012, March). Broadcasting food safety: How to push critical self-protection messages. Dairy Response Update. [online] Retrieved from http://sites.redwoodeditor.com/dmi-quarterly-newsletters/march-2012-subpage/ Veil, S. R., & Sellnow, T. L. (2011, June). Renewal discourse in memorializing crisis. Communication Currents, 6(3). [online] Retrieved from http://www.natcom.org/CommCurrentsArticle.aspx?id=1032

Sellnow, T. L. & Veil, S. R., (2011). Implementing an effective risk communication plan. Chinese Food Technology, 14-18.

Veil, S. R., & Schauer, C. S. (2008). Response of North Dakota Lamb and Wool Producer Association members to the National Animal Identification System Strategic Plan (NAIS). Sheep Research Report, 49, 7-12

Ivanov, B., Burns, W. J., Sellnow, T. L., Petrun-Sayers, E. L., & Veil, S. R., Mayorga, M. W. (2016, December). Using inoculation as a pre-crisis strategy. Communication Currents, [online] Retrieved from https://www.natcom.org/communication-currents/using-inoculation-messages-pre-crisis-strategy/

Veil S. R., & *Reno, J. (2015, October). Research summary: Social media hijacking. Institute for Public Relations: Signature Studies. [online] Retrieved from http://www.instituteforpr.org/ online-activists-vs-kraft-foods-a-case-of-social-media-hijacking/

Cupp, P., Anyaegbunam, C., Hoover, A., Madinger, C., Veil, S. R., Sellnow, T., O’Hair, D. (2015). Community engagement and case analysis methods for developing post-incident risk communication strategies for intentional biological environmental contamination incidents. Cincinnati, OH: Environmental Protection Agency.

Encyclopedia Entries

Veil, S. R., & *Woods, C. L. (2018). Resilience. In R. L. Heath & W. Johansen (Eds.), International encyclopedia of strategic communication. New York: Wiley-Blackwell. [online] doi: 10.1002/9781119010722

Veil, S. R. (2016). Reputation Crisis. In C. E. Carroll (Ed.), Encyclopedia of corporate reputation (pp. 637-639). Thousand Oaks, CA: Sage.

Veil, S. R. (2013). Community resilience. In R. L. Heath & M. J. Palenchar (Eds.), Encyclopedia of Public Relations (pp. 793-794). Thousand Oaks, CA: Sage.

Veil, S. R. (2013). Emergency management. In R. L. Heath & M. J. Palenchar (Eds.), Encyclopedia of Public Relations (p. 285). Thousand Oaks, CA: Sage.

Veil, S. R. (2013). Cascading crisis. In B. K. Penuel, M. Statier, & R. Hagen (Eds.), Encyclopedia of Crisis Management (pp. 96-98). Thousand Oaks, CA: Sage.

Veil, S. R. (2013). Routine emergencies vs. true crises. In B. K. Penuel, M. Statier, & R. Hagen (Eds.), Encyclopedia of Crisis Management (pp. 845-847). Thousand Oaks, CA: Sage. Veil, S. R. (2013). Spokespersons. In B. K. Penuel, M. Statier, & R. Hagen (Eds.), Encyclopedia of Crisis Management (pp. 892-896). Thousand Oaks, CA: Sage.

Veil, S. R. (2010). Chernobyl. In S. H. Priest (Ed.), Encyclopedia of science and technology communication (pp. 123-126). Thousand Oaks, CA: Sage.

Veil, S. R. (2010). Department of Agriculture, US. In S. H. Priest (Ed.), Encyclopedia of science and technology communication (pp. 211-213). Thousand Oaks, CA: Sage.

Technical/Government Reports

Cupp, P., Veil, S. R., Sellnow, T., *Anthony, K., *Staricek, N., & *Young, L. (2013). Case analysis of community engagement a for developing post-incident risk communication guidelines. Cincinnati, OH: Environmental Protection Agency.

Veil, S. R., & *Young, L. (2013). Internal communication audit of the Lexington Fire Department. Lexington, KY: Risk Sciences Division.

Veil, S. R., & Bishop, B. W. (2012). Community resilience and public libraries: Post crisis information and connectivity. Boulder, CO: Natural Hazards Center.

Benoit, W., Carlton, T., Church, S., Comfort, L., Fearn-Banks, K., Fischhoff, B., Friemuth, V., Gable, L., Gouran, D. S., Granillo, B., Hearit, K., Heath, R., OÕToole, T., Palenchar, M., Pechta, L., Perrow, C., Petrun, E., Riad, J., Seeger, M., Sellnow, T. L., Stacks, D., Sutton, J., Ulmer, R., Venette, S., Veil, S. R., Witte, K., & Worley, D. (2012). Crisis & emergency risk communication: 2012 edition. Atlanta, GA: Centers for Disease Control and Prevention. Available at http://emergency.cdc.gov/cerc/pdf/CERC_2012edition.pdf

Solis, P., Palacious, F. A., Bach, B., Mutis, S. B., Andreas, D. C., Broad, G., Burton, C., Campbell, D., Chavez Michaelsen, A. B., Coles, A., Colten, C., Coronel, C., Cutter, S., Diaz, R., Eosco, G., Esquivel, M., Finley-Brook, M., Frazier, T., Haeffner, M., Heslop-Thomas, C., Howe, P., Janes, E., Kidd, N., Languna, D., Martinez, N., Metternicht, G., Montana, E., Murtinho, F., Norton, T., Nunez, J., OÕHair, D., Paras, M., Parcher, J., Ramirez, I. J., Reyes, C., Hernandez, H. R., Rowe, D., Ruiz, J., Sausen, T. M., Caballero, D. S., Sprain, L., Tambie, J., Tate, E., Tiefenbacher, J., Veil, S. R., Viand, J. M., Weathers, M., Wilson, S., Wood, N., Yarnal, B., Yuan, M. (2010). Climate change and hazards in the Americas: International interdisciplinary research directions and opportunities. Washington D. C.: Association of American Geographers.

Veil, S. R., McWaters-Khalousi, S., *Ploeger, N., *Adame, B., *Kelly, K., *Lockhart, L., *Siddons, J., & Tovstiadi, K. (2009). State Continuity Implementation Plan. Norman, OK: Center for Risk and Crisis Management.

OÕHair, H. D., Veil, S. R., *Adame, B., *Bernard, D., *Eosco, G., Martyn-Farwell, K., *Ploeger, N., & Tovstiadi, K. (2008). Oklahoma Homeland Security Regional Council/ Response Workshop: Analytical Report, 1. Norman, OK: Center for Risk and Crisis Management.